Terms and Conditions for Smellie Art
1. Introduction
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Welcome to Smellie Art (the "Website"). By purchasing from our Website, you agree to comply with and be bound by these Terms and Conditions ("T&Cs"). Please read them carefully before making any purchases.
2. About Us
Smellie Art provides original art prints by Georgina Smellie using high-quality printing services provided by Grace’s Giclée Art Print Shop. All prints are made to order. We aim to deliver a unique, tailored experience for every customer.
3. Products
Each art print is made to order using professional printing services. Prints are not pre-made or stored in inventory, meaning that production begins once an order is placed.
4. Order Processing
While we strive to process all orders as quickly as possible, please note:
- Due to the independent nature of our business, orders may not be processed immediately.
- We aim to ship all orders within 7 working days. If an unexpected delay occurs, we will notify you.
- If you have an urgent order, please let us know, and we will do our best to meet your deadline.
5. Payment
We accept credit card payments through our secure checkout system. All prices are in £ and include VAT unless otherwise noted.
6. Shipping
We ship to both the UK and internationally.
6.1 UK Shipping
Orders shipped within the UK will be dispatched via Royal Mail or another courier, depending on the size of the package and your selected delivery method.
6.2 International Shipping
We offer international shipping to most countries. Shipping costs for international orders are calculated at checkout. Additional shipping fees may apply for certain locations or large orders. Please note that customs fees, taxes, and import duties for international orders are the responsibility of the customer.
7. Return and Refund Policy
7.1 Non-returnable Items
As all prints are made-to-order, we only offer refunds or replacements if there is a quality issue with the product. Please inspect your item upon arrival.
7.2 Reporting an Issue
If your print is damaged or defective, please contact us as soon as possible at [Insert Your Email Address] with:
- Your order number
- A description of the issue
- Photographic evidence of the damage
We will investigate the issue and, if necessary, arrange a replacement. Refunds will only be issued in extreme cases and at our discretion.
7.3 Return Process
To be eligible for a return due to a defect, your item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. If your return is accepted, we will provide a return shipping label and instructions for sending your item back. Items returned without prior approval will not be accepted.
8. Copyright and Intellectual Property
All prints and artwork sold on this Website are the original creations of Georgina Smellie. The artwork is protected by copyright law, and all rights remain with the artist.
8.1 No Resale or Commercial Use
Purchasing a print does not grant the customer any rights to reproduce, resell, or use the artwork for commercial purposes. The artwork may only be used for personal display.
8.2 Digital Reproduction
Any form of digital reproduction or distribution of the artwork is strictly prohibited without the artist's prior written consent.
9. Privacy
Your privacy is important to us. Please see our Privacy Policy for details on how we collect, store, and use your personal information.
10. Limitation of Liability
Smellie Art is not liable for any delays or disruptions caused by events beyond our control, including shipping delays, natural disasters, or other unforeseen circumstances.
11. Contact Us
If you have any questions regarding these T&Cs or your order, please contact us at:
Email: georgina@smellieart.co.uk